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Exploring emotions in customer experience research

Budzanowska-Drzewiecka, Małgorzata; Lubowiecki-Vikuk, … - 2025 - First edition

"This thought-provoking book examines the role of emotions in customer experience research. Małgorzata Budzanowska-Drzewiecka and Adrian Lubowiecki-Vikuk explore methods of capturing mixed emotional states throughout the consumer journey, covering core theoretical issues and providing...

Persistent link: https://www.econbiz.de/10015450952

Handbook of service experience

Kristensson, Per (ed.); Witell, Lars (ed.); … - 2025

"This prescient Handbook adopts an overarching perspective on service experiences in business contexts. Incorporating up-to-date research and empirical case studies, chapters focus on customer experience design, innovation and management in the digital era. The Handbook of Service Experience...

Persistent link: https://www.econbiz.de/10015398201

Luxury in sport : opulence, prestige, and influence in the sport industry

Glebova, Ekaterina - 2025

"This book analyses the multifaceted nexus between luxury and sport from an interdisciplinary and holistic perspective. From its historical roots to its contemporary manifestations, Ekaterina Glebova meticulously traces the evolution of opulence in sport, shedding light on its profound economic,...

Persistent link: https://www.econbiz.de/10015421951

A research agenda for brand management in a new era of consumerism

King, Ceridwyn (ed.); Murillo, Enrique (ed.) - 2023

"Elgar Research Agendas outline the future of research in a given area. Leading scholars are given the space to explore their subject in provocative ways, and map out the potential directions of travel. They are relevant but also visionary. Tracking the seismic shifts in consumerism over time,...

Persistent link: https://www.econbiz.de/10014372517

Rethinking motivation and reward management : what we know and do not know

Wang, Zheni - 2025 - First edition

"This innovative book examines the controversial relationship between motivation and rewards from multiple theoretical … and practical perspectives. It analyzes cutting-edge research on work motivation and the economic and psychological roots … illustrates the importance of rethinking motivation and reward systems in the post-Covid period when facing rapid technological …

Persistent link: https://www.econbiz.de/10015450968

Handbook of experience science : tourism, hospitality, and leisure

Chen, Joseph (ed.); Prebensen, Nina K. (ed.); … - 2024 - First edition

"Carefully examining the challenges of meeting fast-developing consumer demands and preferences, this enlightening Handbook captures the difficulties involved in providing optimal service experiences. It provides invaluable theoretical guidance while emphasising the evolutionary nature of...

Persistent link: https://www.econbiz.de/10014466829

Quiet quitting and the leadership challenge

Caldwell, Cam; Anderson, Verl; Jamali, Dima - 2025

"'Cam Caldwell and colleagues have produced a timely book that is relevant for every organization I know. Quiet Quitters exist in all teams and organizations, and the insights and prescriptions Cam, Verl and Dima provide in this book will be helpful in organizations ranging from government and...

Persistent link: https://www.econbiz.de/10015398195

A research agenda for workplace innovation : the challenge of disruptive transitions

Oeij, Peter R. A. (ed.); Dhondt, Steven (ed.); … - 2023

"Elgar Research Agendas outline the future of research in a given area. Leading scholars are given the space to explore their subject in provocative ways, and map out the potential directions of travel. They are relevant but also visionary. This cutting-edge Research Agenda takes a hard look at...

Persistent link: https://www.econbiz.de/10014287420

Concise introduction to workplace commitments

Meyer, John P. - 2025

"Our Elgar Concise Introductions are inspiring and considered. They explain the key principles in business and are expertly written by some of the world's leading scholars. The aims of the series are two-fold: to pinpoint essential concepts of business and management, and to offer insights that...

Persistent link: https://www.econbiz.de/10015326542

The entrepreneur as business leader : cognitive leadership in the firm

Scheer, Silke - 2009

' coordination and motivation. Drawing on findings from cognitive, social and organizational psychology, this book sheds new light on …

Persistent link: https://www.econbiz.de/10011851713