"This prescient Handbook adopts an overarching perspective on service experiences in business contexts. Incorporating up-to-date research and empirical case studies, chapters focus on customer experience design, innovation and management in the digital era. The Handbook of Service Experience...

"The recent COVID-19 pandemic has arguably caused some of the most noticeable and influential societal and economic changes since World War Two. This path-breaking book investigates these changes and the subsequent responses of urban policy makers. Chapters offer keen insights into the methods...

This book provides a comprehensive examination of the physical and mental health challenges facing workers today, focusing particularly on the social, technological, and political consequences of the COVID-19 pandemic. Delving into core perceptions of work culture, chapters also map out ways of...

"Featuring real world examples of how risk information affects public choices, The Economics of Environmental Risk expertly demonstrates that policy makers need to consider how people learn about those risks. Offering insights into examples such as hazardous waste, radon, smoking, hurricanes and...

Michael Crew and David Parker have compiled a comprehensive, up-to-date and detailed analytical work on leading research issues in the economics of regulation. With contributions from international specialists in economic regulation, the Handbook provides a comprehensive discussion of major...

Regulation continues to be an important issue in the postal and delivery sector of the global economy. This latest volume of the series covers progress made in the competitive agenda in the industry. It is global in scope and addresses topics of great importance to scholars and practitioners of...

"Management practices within the healthcare sector are shaped by a multitude of professional, social, political and technical factors. This Elgar Encyclopedia of Healthcare Management provides insights and definitions on essential themes that clarify complexity and specificity of leading within...

"With the paradigm shift in consumption habits during the COVID-19 pandemic accelerating the digital transformation of supply-chain operations, Configured by Consumption offers a timely reflection on the technological evolution of production-consumption cycles since the genesis of...

"The Research Handbook on Decent Work in a Post-COVID 19 World is an essential read, assessing prospects for employment, labour standards and the organisation of work in the wake of the pandemic. Contributing authors cover key developments and challenges in the field, from low pay to social...

"Exploring the impacts of the severe disruption caused by COVID-19 on major cities, Peter Karl Kresl expertly expands upon the nature of the challenges this has posed. He examines the policies that local leaders can adopt to limit long-lasting negative impacts and renew cities' vitality and...