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Rust, Roland T. (contributor) - 2014

'This is an essential resource for managers and scholars interested in services marketing. It covers the topic …

Persistent link: https://www.econbiz.de/10011850696

Productivity, innovation, and knowledge in services : new economic and socio-economic approaches

Gallouj, Fai͏̈z (contributor); Gadrey, Jean (contributor) - 2002

relationships between services, production and innovation. The authors discuss the limitations of current theories to explain …pt. 1. Productivity and performances in services -- pt. 2. Innovation in services and through services …

Persistent link: https://www.econbiz.de/10011851223

Innovation in the service economy : the new wealth of nations

Gallouj, Fai͏̈z - 2002

analysing and understanding innovation in services. He provides interesting and extensive empirical material on the nature and … sources of innovation in various services sectors and countries, and makes an original contribution both to theories of … innovation in services and theories of innovation in general. Taking both an evolutionary and conventionalist stance, he …

Persistent link: https://www.econbiz.de/10011851752

The materials of service design

Blomkvist, Johan; Clatworthy, Simon; Holmlid, Stefan - 2023

"If Design is about forming materials, then what are the materials of Service Design? In this ground-breaking book, Johan Blomkvist, Simon Clatworthy and Stefan Holmlid explore this question by establishing a discourse around the materials of service design, discussing materials as a means to...

Persistent link: https://www.econbiz.de/10014466851

Research handbook on performance measurement for management control

Lillis, Anne M. (ed.); Grafton, Jennifer (ed.) - 2024

"Performance measurement is a critical dimension of management control theory and practice, and one of the most widely researched areas of management accounting. The Research Handbook on Performance Measurement for Management Control provides the foundation for the next generation of research in...

Persistent link: https://www.econbiz.de/10015145189

Concise introduction to performance management

Bourne, Mike; Bourne, Pippa - 2023

"Our Elgar Concise Introductions are inspiring and considered. They explain the key principles in business and are expertly written by some of the world's leading scholars. The aims of the series are two-fold: to pinpoint essential concepts of business and management, and to offer insights that...

Persistent link: https://www.econbiz.de/10014372518

Performance of the Chinese insurance industry under economic reforms

Yao, Shujie - 2010

The Chinese insurance industry has experienced rapid development during the past decade. This original book is the first English language study in the literature to address the efficiency issue of the Chinese insurance sector, and presents a comprehensive review on alternative methodologies for...

Persistent link: https://www.econbiz.de/10011852093

Economics of research and development

Hall, Bronwyn H. (contributor) - 2016

Recommended readings (Machine generated): Kenneth J. Arrow (1962), 'Economic Welfare and the Allocation of Resources for Invention', in Richard R. Nelson (ed.), The Rate and Direction of Inventive Activity: Economic and Social Factors, Chapter 23, Princeton, New Jersey, USA: Princeton University...

Persistent link: https://www.econbiz.de/10012419896

Measuring organizational performance : metrics for entrepreneurship and strategic management research

Carton, Robert B. - 2006

There is great discussion but little consensus on the best measures of organizational performance. This book redresses this imbalance. Measuring Organizational Performance offers a framework with which to better understand the implications of selecting variables for use in both empirical studies...

Persistent link: https://www.econbiz.de/10011851199

Evaluation and performance measurement of research and development : techniques and perspectives for multi-level analysis

Chiesa, Vittorio - 2009

This book develops and illustrates a comprehensive, multi-level framework for the evaluation of industrial R&D activities and the measurement of their performances. The framework encompasses a set of hierarchical, interrelated levels at which R&D evaluation and performance measurement could be...

Persistent link: https://www.econbiz.de/10011851892