Benchmarking has recently achieved a major importance as a support tool for policy-making, inparticular at the EU level and in the context of the Lisbon process. Benchmarking has become acommon tool in policy support, especially in the most innovative policy fields where institutionallearning is...

The paper deals with these questions based on research undertaken in the context of mainly twoprojects:Ÿ BISER1, a recently finished research project supported by the European Commission’s ISTProgramme which developed and piloted indicators for measuring Information Societydevelopments at the...