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Patients' and personnel's perceptions of service quality and patient satisfaction in nuclear medicine
De Man, Stefanie; Gemmel, Paul; Vlerick, Peter; Rijk, … - 2002 - [Elektronische Ressource]
Persistent link: https://www.econbiz.de/10001735478
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The waiting experience and consumer perception of service quality in outpatient clinics
De Man, Stefanie (contributor);  … - 2004 - [Elektronische Ressource]
Persistent link: https://www.econbiz.de/10002002067