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~institution:"Erasmus Research Institute of Management"
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Consumer behaviour
7
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7
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4
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4
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Verhoef, Peter C.
6
Franses, Philip Hans
4
Dolfsma, Wilfred
2
Donkers, Bas
2
Langerak, Fred
2
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1
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1
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1
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1
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1
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1
Skiera, Bernd
1
Sloot, Laurens M.
1
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1
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1
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1
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1
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1
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Erasmus Research Institute of Management
National Bureau of Economic Research
684
Springer Fachmedien Wiesbaden
280
IGI Global
187
OECD
141
Verlag Dr. Kovač
57
Organisation for Economic Co-operation and Development
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Books on Demand GmbH <Norderstedt>
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Volkswirtschaftliche Fakultät, Ludwig-Maximilians-Universität München
44
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41
Edward Elgar Publishing
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26
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24
European Centre for the Development of Vocational Training
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22
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18
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18
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17
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17
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16
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16
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15
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15
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ERIM report series research in management
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Mystery shopping : in-depth measurement of customer satisfaction
Hesselink, Martijn Willem
(
contributor
); …
-
2003
-
[Elektronische Ressource]
Persistent link: https://www.econbiz.de/10001765932
Saved in:
2
The importance of customer satisfaction in organisational transformation : a case of a Dutch temporary employment agency
Hesselink, Martijn
(
contributor
); …
-
2002
-
[Elektronische Ressource]
Persistent link: https://www.econbiz.de/10001694428
Saved in:
3
The effect of members' satisfaction with a virtual community on member participation
Langerak, Fred
;
Verhoef, Peter C.
;
Verlegh, Peeter W. J.
; …
-
2003
-
[Elektronische Ressource]
Persistent link: https://www.econbiz.de/10001732897
Saved in:
4
Surprise ... Surprise ... : an empirical investigation on how surprise is connected to customer satisfaction
Vanhamme, Joe͏̈lle
(
contributor
)
-
2003
-
[Elektronische Ressource]
Persistent link: https://www.econbiz.de/10001732907
Saved in:
5
Factory gate pricing : an analysis of the Dutch retail distribution
le Blanc, H. M.
;
Cruijssen, F.
;
Fleuren, H. A.
;
Koster, …
-
2004
-
[Elektronische Ressource]
Persistent link: https://www.econbiz.de/10002188567
Saved in:
6
Further thoughts on CRM : strategically embedding Customer Relationship Management in organizations
Verhoef, Peter C.
(
contributor
);
Langerak, Fred
(
contributor
)
-
2002
-
[Elektronische Ressource]
Persistent link: https://www.econbiz.de/10001701450
Saved in:
7
Dynamic effects of trust and cognitive social structures on information transfer relationships
Dekker, David J.
(
contributor
); …
-
2002
-
[Elektronische Ressource]
Persistent link: https://www.econbiz.de/10001658841
Saved in:
8
Predicting customer lifetime value in multi-service industries
Donkers, Bas
(
contributor
);
Verhoef, Peter C.
(
contributor
); …
-
2003
-
[Elektronische Ressource]
Persistent link: https://www.econbiz.de/10001772103
Saved in:
9
Paradoxes of modernist consumption - reading fashions
Dolfsma, Wilfred
(
contributor
)
-
2004
-
[Elektronische Ressource]
Persistent link: https://www.econbiz.de/10002103707
Saved in:
10
The impact of brand and category characteristics on consumer stock-out reactions
Sloot, Laurens M.
(
contributor
); …
-
2002
-
[Elektronische Ressource]
Persistent link: https://www.econbiz.de/10001721972
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