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~institution:"Erasmus Research Institute of Management"
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Consumer behaviour
7
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7
Customer satisfaction
4
Kundenzufriedenheit
4
Beziehungsmarketing
3
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3
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2
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Verhoef, Peter C.
6
Franses, Philip Hans
4
Donkers, Bas
2
Langerak, Fred
2
Verlegh, Peeter W. J.
2
Wiele, Ton van der
2
Boselie, Paul
1
Dekker, David J.
1
Dolfsma, Wilfred
1
Hesselink, Martijn
1
Hesselink, Martijn Willem
1
Jong, Martijn de
1
Krackhardt, David
1
Loef, Joost
1
Sloot, Laurens M.
1
Valck, Kristine de
1
Vanhamme, Joe͏̈lle
1
Vlagsma, Kristine
1
Vriens, Marco
1
Vroomen, Björn
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Erasmus Research Institute of Management
National Bureau of Economic Research
598
Springer Fachmedien Wiesbaden
200
Verlag Dr. Kovač
50
IGI Global
48
OECD
48
Volkswirtschaftliche Fakultät, Ludwig-Maximilians-Universität München
42
American Marketing Association
38
Books on Demand GmbH <Norderstedt>
35
International Energy Agency
30
Edward Elgar Publishing
29
European Association of Agricultural Economists - EAAE
28
Information Resources Management Association
27
Institut für Demoskopie Allensbach
26
Université Paris-Dauphine (Paris IX)
20
Nomos Verlagsgesellschaft
19
Springer International Publishing
19
Friedrich-Schiller-Universität Jena
18
Universität Mannheim
18
Nordic Council of Ministers
17
RWTH Aachen
16
INSEAD
15
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
15
Österreichisches Institut für Wirtschaftsforschung
15
Haufe-Lexware GmbH & Co. KG
14
Shaker Verlag
14
Eric Cuvillier <Firma>
12
Facultatea de Administraţie Publică, Şcoala Naţională de Studii Politice şi Administrative (SNSPA)
12
Christian-Albrechts-Universität zu Kiel
11
Fördergesellschaft Marketing an der Universität Augsburg
11
Center for Economic Research <Tilburg>
10
Europäische Kommission / Gemeinsame Forschungsstelle
10
HAL
10
Harvard Graduate School of Business Administration
10
Helmut-Schmidt-Universität
10
Sonderforschungsbereich Quantifikation und Simulation Ökonomischer Prozesse
10
Technische Universität Braunschweig
10
Deutscher Dialogmarketing Verband
9
Erasmus Research Institute of Management (ERIM), ERIM is the joint research institute of the Rotterdam School of Management, Erasmus University and the Erasmus School of Economics (ESE) at Erasmus University Rotterdam.
9
Erasmus Research Institute of Management (ERIM), Erasmus Universiteit Rotterdam
9
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ERIM report series research in management
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ECONIS (ZBW)
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Mystery shopping : in-depth measurement of customer satisfaction
Hesselink, Martijn Willem
(
contributor
); …
-
2003
-
[Elektronische Ressource]
Persistent link: https://www.econbiz.de/10001765932
Saved in:
2
The importance of customer satisfaction in organisational transformation : a case of a Dutch temporary employment agency
Hesselink, Martijn
(
contributor
); …
-
2002
-
[Elektronische Ressource]
Persistent link: https://www.econbiz.de/10001694428
Saved in:
3
The effect of members' satisfaction with a virtual community on member participation
Langerak, Fred
;
Verhoef, Peter C.
;
Verlegh, Peeter W. J.
; …
-
2003
-
[Elektronische Ressource]
Persistent link: https://www.econbiz.de/10001732897
Saved in:
4
Surprise ... Surprise ... : an empirical investigation on how surprise is connected to customer satisfaction
Vanhamme, Joe͏̈lle
(
contributor
)
-
2003
-
[Elektronische Ressource]
Persistent link: https://www.econbiz.de/10001732907
Saved in:
5
Further thoughts on CRM : strategically embedding Customer Relationship Management in organizations
Verhoef, Peter C.
(
contributor
);
Langerak, Fred
(
contributor
)
-
2002
-
[Elektronische Ressource]
Persistent link: https://www.econbiz.de/10001701450
Saved in:
6
Dynamic effects of trust and cognitive social structures on information transfer relationships
Dekker, David J.
(
contributor
); …
-
2002
-
[Elektronische Ressource]
Persistent link: https://www.econbiz.de/10001658841
Saved in:
7
Predicting customer lifetime value in multi-service industries
Donkers, Bas
(
contributor
);
Verhoef, Peter C.
(
contributor
); …
-
2003
-
[Elektronische Ressource]
Persistent link: https://www.econbiz.de/10001772103
Saved in:
8
Paradoxes of modernist consumption - reading fashions
Dolfsma, Wilfred
(
contributor
)
-
2004
-
[Elektronische Ressource]
Persistent link: https://www.econbiz.de/10002103707
Saved in:
9
The impact of brand and category characteristics on consumer stock-out reactions
Sloot, Laurens M.
(
contributor
); …
-
2002
-
[Elektronische Ressource]
Persistent link: https://www.econbiz.de/10001721972
Saved in:
10
Cognitive and affective consequences of two types of incongruent advertising
Loef, Joost
(
contributor
);
Verlegh, Peeter W. J.
(
contributor
)
-
2002
-
[Elektronische Ressource]
Persistent link: https://www.econbiz.de/10001660052
Saved in:
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