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The new rules of retail : comp...
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Customer satisfaction
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Kundenzufriedenheit
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Netherlands
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Value creation
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Consumer behaviour
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Lieferkette
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Make-or-buy decision
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Retail trade
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Service quality
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Wiele, Ton van der
2
Boselie, Paul
1
Briggs, Robert O.
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Commandeur, Harry R.
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Cruijssen, F.
1
Fleuren, H. A.
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Hesselink, Martijn
1
Hesselink, Martijn Willem
1
Koster, René de
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Langerak, Fred
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Qureshi, Sajda
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Reinig, Bruce
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Valck, Kristine de
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Vanhamme, Joe͏̈lle
1
Verbeke, Willem J. M. I.
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Verhoef, Peter C.
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le Blanc, H. M.
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Erasmus Research Institute of Management
Springer Fachmedien Wiesbaden
155
National Bureau of Economic Research
117
OECD
31
Verlag Dr. Kovač
29
Books on Demand GmbH <Norderstedt>
25
Institut für Handelsforschung <Köln>
23
World Bank Group
22
European Centre for the Development of Vocational Training
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Nomos Verlagsgesellschaft
18
World Bank
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De Gruyter Oldenbourg
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Europäische Kommission / Statistisches Amt
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IGI Global
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Springer-Verlag GmbH
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Weltwirtschaftsforum
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Deutschland / Statistisches Bundesamt
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International Energy Agency
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Eric Cuvillier <Firma>
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Forschungsstelle für den Handel Berlin
10
Shaker Verlag
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Commission des Comptes Commerciaux de la Nation
9
Deutschland <Bundesrepublik> / Statistisches Bundesamt
9
Gottlieb-Duttweiler-Institut für Wirtschaftliche und Soziale Studien <Rüschlikon>
9
RWTH Aachen
9
World Trade Organization
9
Bundesarbeitsgemeinschaft der Mittel- und Großbetriebe des Einzelhandels
8
Edward Elgar Publishing
8
Europäische Kommission / Gemeinsame Forschungsstelle
8
Hoofbedrijfschap Detailhandel
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Springer Gabler <Firma>
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Österreichisches Institut für Wirtschaftsforschung
8
Betriebswirtschaftliche Beratungsstelle für den Einzelhandel <Köln>
7
Europäische Kommission
7
Gesellschaft Fördertechnik, Materialfluss und Logistik
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Ifo-Institut für Wirtschaftsforschung
7
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ERIM report series research in management
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ECONIS (ZBW)
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The importance of customer satisfaction in organisational transformation : a case of a Dutch temporary employment agency
Hesselink, Martijn
(
contributor
); …
-
2002
-
[Elektronische Ressource]
Persistent link: https://www.econbiz.de/10001694428
Saved in:
2
Mystery shopping : in-depth measurement of customer satisfaction
Hesselink, Martijn Willem
(
contributor
); …
-
2003
-
[Elektronische Ressource]
Persistent link: https://www.econbiz.de/10001765932
Saved in:
3
The effect of members' satisfaction with a virtual community on member participation
Langerak, Fred
;
Verhoef, Peter C.
;
Verlegh, Peeter W. J.
; …
-
2003
-
[Elektronische Ressource]
Persistent link: https://www.econbiz.de/10001732897
Saved in:
4
Surprise ... Surprise ... : an empirical investigation on how surprise is connected to customer satisfaction
Vanhamme, Joe͏̈lle
(
contributor
)
-
2003
-
[Elektronische Ressource]
Persistent link: https://www.econbiz.de/10001732907
Saved in:
5
Satisfaction attainment theory as a model for value creation
Briggs, Robert O.
(
contributor
);
Qureshi, Sajda
(
contributor
)
-
2004
-
[Elektronische Ressource]
Persistent link: https://www.econbiz.de/10002191224
Saved in:
6
Value creation and value claiming in make-or-buy decisions : evidence from the application service industry
Verwaal, Ernst
(
contributor
); …
-
2002
-
[Elektronische Ressource]
Persistent link: https://www.econbiz.de/10001709651
Saved in:
7
Factory gate pricing : an analysis of the Dutch retail distribution
le Blanc, H. M.
;
Cruijssen, F.
;
Fleuren, H. A.
;
Koster, …
-
2004
-
[Elektronische Ressource]
Persistent link: https://www.econbiz.de/10002188567
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