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Erasmus Research Institute of Management
Springer Fachmedien Wiesbaden
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Further thoughts on CRM : strategically embedding Customer Relationship Management in organizations
Verhoef, Peter C.
(
contributor
);
Langerak, Fred
(
contributor
)
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2002
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[Elektronische Ressource]
Persistent link: https://www.econbiz.de/10001701450
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Dynamic effects of trust and cognitive social structures on information transfer relationships
Dekker, David J.
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2002
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[Elektronische Ressource]
Persistent link: https://www.econbiz.de/10001658841
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Predicting customer lifetime value in multi-service industries
Donkers, Bas
(
contributor
);
Verhoef, Peter C.
(
contributor
); …
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2003
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[Elektronische Ressource]
Persistent link: https://www.econbiz.de/10001772103
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