Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~institution:"Erasmus Research Institute of Management"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
What Keeps the E-Banking Custo...
Similar by subject
Narrow search
Delete all filters
| 1 applied filter
Year of publication
From:
To:
Subject
All
Consumer behaviour
7
Konsumentenverhalten
7
Customer satisfaction
4
Kundenzufriedenheit
4
Beziehungsmarketing
3
Relationship marketing
3
Advertising effects
2
Internet
2
Marketing theory
2
Marketingtheorie
2
Netherlands
2
Niederlande
2
Perception
2
Strategic management
2
Strategisches Management
2
Theorie
2
Theory
2
Wahrnehmung
2
Werbewirkung
2
Advertising
1
Bankgeschäft
1
Banking services
1
Brand management
1
Category Management
1
Category management
1
Confidence
1
Consumption
1
Dienstleistungsqualität
1
Dienstleistungssektor
1
Distribution channel
1
EU countries
1
EU-Staaten
1
Electronic Banking
1
Electronic banking
1
Fashion
1
Financial services
1
Finanzdienstleistung
1
Fleischwaren
1
Hypothek
1
Konsum
1
more ...
less ...
Online availability
All
Free
9
Type of publication
All
Book / Working Paper
15
Type of publication (narrower categories)
All
Arbeitspapier
15
Working Paper
15
Graue Literatur
10
Non-commercial literature
10
Language
All
English
15
Author
All
Verhoef, Peter C.
6
Franses, Philip Hans
4
Donkers, Bas
2
Langerak, Fred
2
Verlegh, Peeter W. J.
2
Wiele, Ton van der
2
Baden-Füller, Charles
1
Bosch, Frans A. J. van den
1
Boselie, Paul
1
Dekker, David J.
1
Dolfsma, Wilfred
1
Flier, Bert
1
Hesselink, Martijn
1
Hesselink, Martijn Willem
1
Jong, Martijn de
1
Krackhardt, David
1
Loef, Joost
1
Pau, Louis-François
1
Sloot, Laurens M.
1
Valck, Kristine de
1
Vanhamme, Joe͏̈lle
1
Vlagsma, Kristine
1
Volberda, Henk W.
1
Vriens, Marco
1
Vroomen, Björn
1
more ...
less ...
Institution
All
Erasmus Research Institute of Management
National Bureau of Economic Research
594
International Monetary Fund (IMF)
293
Inter-American Development Bank
280
Springer Fachmedien Wiesbaden
213
International Monetary Fund
128
Volkswirtschaftliche Fakultät, Ludwig-Maximilians-Universität München
104
Inter-American Development Bank (IDB)
103
OECD
78
World Bank
65
IGI Global
49
Verlag Dr. Kovač
49
American Enterprise Institute
41
Books on Demand GmbH <Norderstedt>
39
American Marketing Association
38
Université Paris-Dauphine (Paris IX)
35
Banco Interamericano de Desarrollo (BID)
33
Bank of Canada
32
Edward Elgar Publishing
32
International Energy Agency
30
Europäische Kommission
29
Information Resources Management Association
29
European Association of Agricultural Economists - EAAE
28
Institut für Demoskopie Allensbach
26
Universität <Augsburg> / Lehrstuhl für BWL, Wirtschaftsinformatik,Informations- & Finanzmanagement
26
Nomos Verlagsgesellschaft
23
World Bank Group
22
International Association for the Study of Insurance Economics
18
Nordic Council of Ministers
18
Philippine Institute for Development Studies (PIDS), Government of the Philippines
18
Springer International Publishing
18
Universität Mannheim
18
Friedrich-Schiller-Universität Jena
17
INSEAD
16
Organisation for Economic Co-operation and Development
16
RWTH Aachen
15
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
15
Bundesanstalt für Finanzdienstleistungsaufsicht
14
Haufe-Lexware GmbH & Co. KG
14
Weltwirtschaftsforum
14
more ...
less ...
Published in...
All
ERIM report series research in management
15
Source
All
ECONIS (ZBW)
15
Showing
1
-
10
of
15
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Mystery shopping : in-depth measurement of customer satisfaction
Hesselink, Martijn Willem
(
contributor
); …
-
2003
-
[Elektronische Ressource]
Persistent link: https://www.econbiz.de/10001765932
Saved in:
2
Mobile operators as banks or vice-versa? and: the challenges of mobile channels for banks
Pau, Louis-François
(
contributor
)
-
2004
-
[Elektronische Ressource]
Persistent link: https://www.econbiz.de/10001921569
Saved in:
3
Investigating strategic renewal of five large Dutch financial services firms
Flier, Bert
;
Bosch, Frans A. J. van den
;
Volberda, Henk W.
-
2004
-
[Elektronische Ressource]
Persistent link: https://www.econbiz.de/10002110485
Saved in:
4
The importance of customer satisfaction in organisational transformation : a case of a Dutch temporary employment agency
Hesselink, Martijn
(
contributor
); …
-
2002
-
[Elektronische Ressource]
Persistent link: https://www.econbiz.de/10001694428
Saved in:
5
The effect of members' satisfaction with a virtual community on member participation
Langerak, Fred
;
Verhoef, Peter C.
;
Verlegh, Peeter W. J.
; …
-
2003
-
[Elektronische Ressource]
Persistent link: https://www.econbiz.de/10001732897
Saved in:
6
Surprise ... Surprise ... : an empirical investigation on how surprise is connected to customer satisfaction
Vanhamme, Joe͏̈lle
(
contributor
)
-
2003
-
[Elektronische Ressource]
Persistent link: https://www.econbiz.de/10001732907
Saved in:
7
Further thoughts on CRM : strategically embedding Customer Relationship Management in organizations
Verhoef, Peter C.
(
contributor
);
Langerak, Fred
(
contributor
)
-
2002
-
[Elektronische Ressource]
Persistent link: https://www.econbiz.de/10001701450
Saved in:
8
Dynamic effects of trust and cognitive social structures on information transfer relationships
Dekker, David J.
(
contributor
); …
-
2002
-
[Elektronische Ressource]
Persistent link: https://www.econbiz.de/10001658841
Saved in:
9
Predicting customer lifetime value in multi-service industries
Donkers, Bas
(
contributor
);
Verhoef, Peter C.
(
contributor
); …
-
2003
-
[Elektronische Ressource]
Persistent link: https://www.econbiz.de/10001772103
Saved in:
10
Paradoxes of modernist consumption - reading fashions
Dolfsma, Wilfred
(
contributor
)
-
2004
-
[Elektronische Ressource]
Persistent link: https://www.econbiz.de/10002103707
Saved in:
1
2
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
