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Consumer behaviour
7
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7
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4
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Verhoef, Peter C.
4
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3
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1
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1
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1
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1
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1
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Erasmus Research Institute of Management
National Bureau of Economic Research
845
Springer Fachmedien Wiesbaden
170
OECD
88
IGI Global
75
Volkswirtschaftliche Fakultät, Ludwig-Maximilians-Universität München
63
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48
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14
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Technische Universität Braunschweig
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9
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9
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ERIM report series research in management
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ECONIS (ZBW)
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Mystery shopping : in-depth measurement of customer satisfaction
Hesselink, Martijn Willem
(
contributor
); …
-
2003
-
[Elektronische Ressource]
Persistent link: https://www.econbiz.de/10001765932
Saved in:
2
Empirical tests of optimal cognitive distance
Wuyts, Stefan
;
Colombo, Massimo G.
;
Dutta, Shantanu
; …
-
2004
-
[Elektronische Ressource]
Persistent link: https://www.econbiz.de/10001876769
Saved in:
3
The importance of customer satisfaction in organisational transformation : a case of a Dutch temporary employment agency
Hesselink, Martijn
(
contributor
); …
-
2002
-
[Elektronische Ressource]
Persistent link: https://www.econbiz.de/10001694428
Saved in:
4
The effect of members' satisfaction with a virtual community on member participation
Langerak, Fred
;
Verhoef, Peter C.
;
Verlegh, Peeter W. J.
; …
-
2003
-
[Elektronische Ressource]
Persistent link: https://www.econbiz.de/10001732897
Saved in:
5
Surprise ... Surprise ... : an empirical investigation on how surprise is connected to customer satisfaction
Vanhamme, Joe͏̈lle
(
contributor
)
-
2003
-
[Elektronische Ressource]
Persistent link: https://www.econbiz.de/10001732907
Saved in:
6
A transparent role of information systems within business proccesses : a case study
Verboom, Menno
(
contributor
);
Iwaarden, Jos van
(
contributor
)
-
2004
-
[Elektronische Ressource]
Persistent link: https://www.econbiz.de/10002362283
Saved in:
7
Paradoxes of modernist consumption - reading fashions
Dolfsma, Wilfred
(
contributor
)
-
2004
-
[Elektronische Ressource]
Persistent link: https://www.econbiz.de/10002103707
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8
The impact of brand and category characteristics on consumer stock-out reactions
Sloot, Laurens M.
(
contributor
); …
-
2002
-
[Elektronische Ressource]
Persistent link: https://www.econbiz.de/10001721972
Saved in:
9
Cognitive and affective consequences of two types of incongruent advertising
Loef, Joost
(
contributor
);
Verlegh, Peeter W. J.
(
contributor
)
-
2002
-
[Elektronische Ressource]
Persistent link: https://www.econbiz.de/10001660052
Saved in:
10
Purchasing complex services on the Internet; an analysis of mortgage loan acquisitions
Vroomen, Björn
;
Donkers, Bas
;
Verhoef, Peter C.
; …
-
2003
-
[Elektronische Ressource]
Persistent link: https://www.econbiz.de/10001806394
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