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In this paper the service process is considered as a sequence of events. Using theory from economics and psychology a model is formulated that explains how the utility of each event affects the overall evaluation of the service process. In this model we especially account for the peak-and-end...
Persistent link: https://www.econbiz.de/10005288585
The authors develop a four-dimensional scale to measure members' satisfaction with virtual communities. The dimensions consist of members' satisfaction with member-member interactions, organizer-member interactions, organizer-community interactions, and the community's site. Using a sample of...
Persistent link: https://www.econbiz.de/10005288798
-out responses. Our empirical results show that both characteristics are important determinants. Consumers are more product loyal in … hedonic product groups than in utilitarian product groups and consumers are more brand loyal to high equity brands than to low …
Persistent link: https://www.econbiz.de/10005288803
the effect of socio-demographics. Using a sample of 269 Dutch consumers we estimate a Tobit (2) model explaining choice …
Persistent link: https://www.econbiz.de/10005288856
In this article, contrary to popular belief, it is argued on the basis of Transaction Cost Economics that consumers … will become dependent subcontractors on electronic markets. Consumers invest time and effort building up a relation with a … discriminate prices. As subcontractors consumers face high switching costs and are thus dependent on producers or e …
Persistent link: https://www.econbiz.de/10005505047