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Service organisations still struggle with the adoption of a road to excellence. Evidence exists that processes and systems in service organisations are not always as advanced as in manufacturing organisations. Adding a quality smile to the face of the service provider will not solve the problems...
Persistent link: https://www.econbiz.de/10005288324
The aim of the research reported in this paper is to assess the relative value of the 2000 version of the ISO 9000 series of quality management system standards in comparison to the 1994 version. 773 organisations in the Netherlands which have all been certified to the ISO 9000 standard were...
Persistent link: https://www.econbiz.de/10005288329
innovation is more beneficial to a unit’s financial performance in more competitive environments. Through this richer …
Persistent link: https://www.econbiz.de/10005288480
extent to which a firm's investment behavior and financial performance is influenced by its ownership structure. To do so, we … stakes of a particular category of investor and a firm's financial performance and investment behavior is highly …
Persistent link: https://www.econbiz.de/10005288569
Learning is a vital issue for small business starters, contributing to short term and long term business performance …, learning opportunities and learning behaviours are related to three outcome measures: a performance outcome (goal achievement …
Persistent link: https://www.econbiz.de/10005288671
The relationship between Human Resource Management (HRM) and firm performance has been a hotly debated topic over the …
Persistent link: https://www.econbiz.de/10005288682
Human resource management (HRM) does matter! Prior empirical research, summarized and classified in the work of Delery and Doty (1996), Guest (1997) and Boselie et al. (2000), suggests significant impact of HRM on the competitive advantage of organizations. The mainstream research on this topic...
Persistent link: https://www.econbiz.de/10005288738
-attribute dispatching rules prove to be better in general. In this study, we introduce new dispatching rules and evaluate their performance … compared to several good dispatching rules in literature, using the experimental design of a real case study. The performance … better utilize vehicles. The experiments show that newly introduced hybrid dispatching rule yields the best performance …
Persistent link: https://www.econbiz.de/10005288753
We examine the effect of relational constructs, such as satisfaction, trust and commitment on relationship performance … performance. Our empirical results provide strong evidence of duration dependent effects of satisfaction and trust, but we find … only weak evidence of such effects on performance. …
Persistent link: https://www.econbiz.de/10005288796
The relationship between Human Resource Management (HRM) and performance of the firm has been a hot debated topic in … performance is in a Dutch setting mitigated by institutions and stakeholders inside and outside the organization. …
Persistent link: https://www.econbiz.de/10005288836