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~institution:"Erich-Schmidt-Verlag <Berlin>"
~institution:"IT Service Management Forum Deutschland"
~institution:"Springer-Verlag GmbH"
~subject:"Vertrag"
~type_genre:"Guidebook"
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Service-Level-Management in der öffentlichen Verwaltung : Diagnose, Planung, Umsetzung ; [mit SLA-Mustervereinbarung]
Bonk, Markus
(
contributor
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Bayer, Harald
(
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2010
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1. Aufl.
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