In many countries, caseworkers in a public employment office have the dual roles ofcounselling and monitoring unemployed persons. These roles often conflict with each otherleading to important caseworker heterogeneity: Some consider providing services to theirclients and satisfying their demands...

We evaluate a randomized experiment of a statistical support system developed to assistcaseworkers in Swiss employment offices in choosing appropriate active labour marketprogrammes for their unemployed clients. This statistical support system predicted the labourmarket outcome for each...