The mission of the Directorate-General for Justice and Consumers is to uphold and strengthen the rights of people … living in the European Union, whether they are acting as consumers, entrepreneurs or workers and the rights of EU citizens in …

The mission of the Directorate-General for Justice and Consumers is to upholdand strengthen the rights of people living … in the European Union, whether they are acting as citizens, consumers, entrepreneurs or workers. The Directorate …

This study on the functioning of retail electricity markets for consumers in the EU is the follow up to the first … are to investigate if a well-functioning electricity market is in place for consumers in the EU and assess how the … performance of retail electricity markets for consumers has developed since the first market study. The study also examines the …

which legal and commercial guarantees are communicated to consumers; and the extent to which consumers are aware of their … rights and are willing to make use of them. The study also seeks to provide a better understanding of the way consumers … enforcement authorities; an online consumer survey measuring consumers’ experience with legal and commercial guarantees; an online …

commercial practices in the context of OSM that could be potentially unfair or misleading for consumers. Furthermore, the study …

decision-making and interest in cross-border offers, and estimating savings consumers could make. The preparatory phase … experiments, to provide quantitative evidence on consumers’ experiences in the market, the impact of contract features and the … presentation of information on consumers’ decision-making, the interplay between contract features and behavioural traits, and …