With the recent global economic and financial crisis, the governments throughout Europe have been closing, concentrating, restructuring or privatizing some public services and, at the same time, the number of services available in electronic platforms (e.g., by Internet or telephone) has been...

According to the latest estimates over 16 per cent of the EU citizens are poor (based on monetary concept). Using Europe 2020 strategy indicator people at risk of poverty or social exclusion over 23 percent of EU citizens can be considered poor. Analyses of poverty may be based on several...