Burguete, Jose Luis Vazquez; Carrizo, Ana Lanero; … - Facultatea de Administraţie Publică, Şcoala … - 2010
quality in services and satisfaction in citizen. In this paper, we are trying to contribute for improving the relations … between the small public local administrations and citizens across analysis of the link between quality and satisfaction …, obtained results allow us to raise a series of public policies and offers for the improvement of administration service quality …