increasing understanding that they have become the "third arm of the quality-assurance tool, together with accreditation …

of students on the quality and transparency of HEIs. The main finding of the survey refers to the statement that students … student (as primary consumer) is to offer him quality educational services. It is within the overall logic of the paper that … provision of ‘quick and simple' information on quality plus transparency of quality judgments, are key elements that should be …

, because for the Romanian citizens the price is important and it doesn't show only the quality but also the accessibility …

quality in services and satisfaction in citizen. In this paper, we are trying to contribute for improving the relations … between the small public local administrations and citizens across analysis of the link between quality and satisfaction …, obtained results allow us to raise a series of public policies and offers for the improvement of administration service quality …