Goor-Balk, Annemieke van; Warmerdam, Lisanne; … - Faculteit der Economische Wetenschappen en … - 2003
. Our findings show that visitors clearly view this museum from a holistic perspective: overall satisfaction was greater … than satisfaction regarding any individual items. In this respect, the holistic approach appeals especially to younger … exclusively to the Anne Frank House, the innovative approach used to measure visitor satisfaction can be applied to any en …