. Our findings show that visitors clearly view this museum from a holistic perspective: overall satisfaction was greater … than satisfaction regarding any individual items. In this respect, the holistic approach appeals especially to younger … exclusively to the Anne Frank House, the innovative approach used to measure visitor satisfaction can be applied to any en …

behavior of 80,821 Museum Cardholders to 108 Dutch museums, we propose a latent class application of a logit model to account … for the different distances of museums to the population and for differences in willingness-to-travel. …

, mediated by consumers’ emotions and browsing behavior. The study adds to the literature by enhancing our understanding of …