Fiorio, Carlo; Florio, M.; Salini, S.; Ferrari, P. - Fondazione ENI Enrico Mattei (FEEM) - 2007
The research question addressed by this paper is a simple one: are European consumers happy with the services provided by the utilities after two decades of reforms? We focus on electricity, gas, water, telephone in the EU 15 Member States. The variables we analyse are consumers’ satisfaction...