The Great Recession did not only affect European countries to a varying extent, its impact onnational labour markets and on specific socio-economic groups in those markets also variedgreatly. Institutional arrangements such as employment protection, unemployment insurancebenefits and minimum...

In many countries, caseworkers in a public employment office have the dual roles ofcounselling and monitoring unemployed persons. These roles often conflict with each otherleading to important caseworker heterogeneity: Some consider providing services to theirclients and satisfying their demands...

We evaluate a randomized experiment of a statistical support system developed to assistcaseworkers in Swiss employment offices in choosing appropriate active labour marketprogrammes for their unemployed clients. This statistical support system predicted the labourmarket outcome for each...