In many countries, caseworkers in a public employment office have the dual roles ofcounselling and monitoring unemployed persons. These roles often conflict with each otherleading to important caseworker heterogeneity: Some consider providing services to theirclients and satisfying their demands...

We evaluate a randomized experiment of a statistical support system developed to assistcaseworkers in Swiss employment offices in choosing appropriate active labour marketprogrammes for their unemployed clients. This statistical support system predicted the labourmarket outcome for each...

In this paper, we use unique data from a field experiment in the Swedish labor market toinvestigate how past and contemporary unemployment affect a young worker’s probability ofbeing invited to a job interview. In contrast to studies using registry/survey data, we havecomplete control over the...