In many countries, caseworkers in a public employment office have the dual roles ofcounselling and monitoring unemployed persons. These roles often conflict with each otherleading to important caseworker heterogeneity: Some consider providing services to theirclients and satisfying their demands...

This paper examines whether contacts between caseworkers in public employment officesand employers impact on the reemployment chances of the unemployed they counsel. Thisanalysis is made possible through a large administrative dataset on unemployed combinedwith an extensive survey of...