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~institution:"HAL"
~person:"Archambault, Edith"
~person:"Borras, Isabelle"
~person:"Hénaut, Léonie"
~person:"Sabadie, William"
~person:"Sardas, Jean-Claude"
~subject:"gestion des réclamations"
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Archambault, Edith
Borras, Isabelle
Hénaut, Léonie
Sabadie, William
Sardas, Jean-Claude
Prim-Allaz, Isabelle
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LES APPORTS DE LA THEORIE DE LA JUSTICE POUR UNE MEILLEURE GESTION DES RECLAMATIONS CLIENTS
Prim-Allaz, Isabelle
;
Sabadie, William
-
HAL
-
2003
'expériences de
services
. A partir de vingt et un récits, collectés grâce à la méthode des incidents critiques, les auteurs présentent …
Persistent link: https://www.econbiz.de/10008788996
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