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~institution:"HAL"
~person:"Sabadie, William"
~subject:"gestion des réclamations"
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LES APPORTS DE LA THEORIE DE LA JUSTICE POUR UNE MEILLEURE GESTION DES RECLAMATIONS CLIENTS
Prim-Allaz, Isabelle
;
Sabadie, William
-
HAL
-
2003
'expériences de
services
. A partir de vingt et un récits, collectés grâce à la méthode des incidents critiques, les auteurs présentent …
Persistent link: https://www.econbiz.de/10008788996
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