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Urbanisation and changes in the sectoral structure of economic development: the scale of the manufacturing sector in Chinese cities and the shift towards service industry

Daniels, Peter; Ni, Pengfei - HAL - 2014

There are many dimensions to the evolving economic development model in China and the role for urbanization within it. One key component is a requirement to incorporate a wider range of service industries, especially in the nation's fast-growing cities where there is demand for knowledge and...

Persistent link: https://www.econbiz.de/10010899950

Customer-Company Identification: A Study of Relational Consequences in the Non-Profit Sector

Volle, Pierre; Monnot, Elisa; Reniou, Fanny - HAL - 2009

In the first section, a literature review on identification enables a clear definition of the "Customer-Company Identification" construct to be given. Then in the second section, the conceptual framework and the main hypothesis are exposed. In the third section, an empirical investigation into a...

Persistent link: https://www.econbiz.de/10009368010

Potential effects of psychological reactant consumers on relationships marketing programmes

Darpy, Denis; Prim-Allaz, Isabelle - HAL - 2006

This conceptual article presents the current criticisms to relationship marketing and important concepts developed in the psychology to understand consumer reactance toward services packaged as formal contracts. A first part presents the numerous questions that researches are raising about the...

Persistent link: https://www.econbiz.de/10008788901

«FRIENDLY» COMPLAINING BEHAVIORS: TOWARD A RELATIONAL APPROACH

Prim-Allaz, Isabelle; Pras, Bernard - HAL - 1999

The relational approach is often presented as a strategy to retain customers, but it may also be an appropriate approach to encourage customers to complain, as a review of literature shows. Using information contained in complaints and giving the right answers (distributive, procedural and...

Persistent link: https://www.econbiz.de/10008789426

RELATIONSHIP MARKETING OF SERVICES: AN ANALYSIS OF SERVICE QUALITY AND SERVICE ENCOUNTERS THROUGH RELATIONAL NORMS -A DYADIC APPROACH BETWEEN BANK ACCOUNT MANAGERS AND SMES -

Prim-Allaz, Isabelle - HAL - 1999

The combined pressures of desintermediation, deregulation, and industrial restructuring have helped to redefine the nature and importance of bank-client relationships (Schell, 1996). Directors or treasurers of companies often recognize that their relationship is with the bank account manager,...

Persistent link: https://www.econbiz.de/10008790421

W. E. DEMING, Pragmatism and sustainability

Canard, Frédéric - HAL - 2011

W. Edwards Deming aims to contribute to the transformation of management systems which he considers responsible for …. We show how his recommendations on the role of individuals and the transformation of management systems can promote …

Persistent link: https://www.econbiz.de/10009211242

Peter Drucker

Dumez, Hervé - HAL - 2009

Il y a cent ans à Vienne naissait Peter Drucker. Celui qui domina la pensée et la pratique managériale depuis les années 50 commence à tomber dans l'oubli. Pourtant son autobiographie, notamment pour sa partie viennoise, est un chef d'oeuvre. Drucker à 19 ans, avait été bouleversé par...

Persistent link: https://www.econbiz.de/10009402090

Valeurs et pratiques de GRH dans l'économie sociale

Everaere, Christophe - HAL - 2011

Une étude menée sur les pratiques de GRH dans les structures de l'économie sociale et solidaire (ESS) en Rhône-Alpes a permis de mettre en évidence la grande hétérogénéité de ce secteur d'activité et ses principes particuliers de fonctionnement. Un salarié sur dix est employé dans...

Persistent link: https://www.econbiz.de/10009422120

Insertion et maintien dans l'emploi des personnes handicapées dans le secteur des grandes surfaces de bricolage

Everaere, Christophe - HAL - 2010

intégrant le paramètre des conditions de travail (particulières dans ce secteur), les pratiques de management, en questionnant …

Persistent link: https://www.econbiz.de/10009422123

Les pratiques managériales des cadres de collectivités territoriales et l'efficacité professionnelle des agents territoriaux

Hannebicque, Stéphanie - HAL - 2011

problématique, nous avons successivement défini les concepts de management et d'efficacité professionnelle, avec une attention … particulière accordée à la distinction du management pratiqué dans le secteur public avec celui pratiqué dans le secteur privé. Une … le mode de management exercé par les cadres et l'efficacité professionnelle des agents ne fait aucun doute. Après avoir …

Persistent link: https://www.econbiz.de/10009369204