The purpose of this paper is to offer customer relationship insights in what is a fast developing new e-commerce development strategy. We examine the potential synergies between digital social networks (DSN) and e-commerce websites, thus bringing e-commerce and DSN websites into the same...

Ce rapport de recherche est une synthèse de la littérature en sciences sociales abordant la question de la régulation formelle des communautés en ligne, en particulier celles des sites de réseaux sociaux, de partage de vidéos, de "fanfictions", les communautés open-source, open-media, les...

The digital creative industries exemplify innovation processes in which user communities are highly involved in product and service development, bringing new ideas, and developing tools for new product uses and environments. We explore the role of user communities in such co-innovation processes...

Le potentiel des réseaux sociaux numériques (RSN) reste à démontrer lorsqu'ils sont utilisés conjointement aux sites web marchands. Pour réussir à utiliser les RSN en vue de faire des profits, les organisations de toutes tailles qui pratiquent déjà le commerce électronique doivent...

We provide the first theoretical analysis of altruism in networks. Agents are embedded in a fixed, weighted network and care about their direct friends. Given some initial distribution of incomes, they may decide to support their poorer friends. We study the resulting non-cooperative transfer...

Despites the great interest caused by social networks in Business Science, their analysis is rarely performed both in a global and systematic way in this field: most authors focus on parts of the studied network, or on a few nodes considered individually. This could be explained by the fact that...

This case study is made from an action-research intervention in a very huge multinational company of telecommunications. The objectives of the projects were to change the miond (attitudes, behavior and competences) of all these people who work in software development in the company (several...

Despites the great interest caused by social networks in Business Science, their analysis is rarely performed in both a global and systematic way in this field. This could be explained by the fact their practical extraction is a difficult and costly task. One may ask if equivalent information...