Narrow search
Showing 1 - 10 of 49
Cover Image
Electronic currencies for purposive degrowth?
Vitari, Claudio - HAL - 2014
By one hand, the nature of money influences the objects, the objectives and the methods of production and consumption. On the other hand, the distribution of money influences human behaviors, the supply and the demand of goods, and hence their prices. Today, the banking sector enjoys the...
Persistent link: https://www.econbiz.de/10011026225
Cover Image
Service quality planning for freight distribution with time windows in large networks
Deflorio, Francesco P.; Gonzalez-Feliu, Jesus; Tadei, … - HAL - 2009
This paper introduces a methodology whose aim is to evaluate how the quality of a freight distribution service with time windows, which operates on a given road network to satisfy a number of requests, affects the total cost of the distribution service . The result of a service quality setting,...
Persistent link: https://www.econbiz.de/10010899836
Cover Image
Internal marketing as a new alternative for the service employees' performance: an empirical study
Bellaouaied, Myriam; Gam, Abdelkader - HAL - 2011
The increasing importance of relational marketing in the service sector as underlined by several authors and particularly by Berry (1983) culminates in a new marketing orientation toward internal marketing, even suggesting a significant impact of the latter on service quality perception. Several...
Persistent link: https://www.econbiz.de/10011025838
Cover Image
Front-line Employee versus Customer Perceptions of Quality Attributes
Julien, Anne; Tsoni, Christina - HAL - 2013
services context where financial advisors and customers were asked to answer the same set of questions about customer …
Persistent link: https://www.econbiz.de/10011026035
Cover Image
RELATIONSHIP MARKETING OF SERVICES: AN ANALYSIS OF SERVICE QUALITY AND SERVICE ENCOUNTERS THROUGH RELATIONAL NORMS -A DYADIC APPROACH BETWEEN BANK ACCOUNT MANAGERS AND SMES -
Prim-Allaz, Isabelle - HAL - 1999
The combined pressures of desintermediation, deregulation, and industrial restructuring have helped to redefine the nature and importance of bank-client relationships (Schell, 1996). Directors or treasurers of companies often recognize that their relationship is with the bank account manager,...
Persistent link: https://www.econbiz.de/10008790421
Cover Image
The quality process as a management tool for public transport operators. The example of the EFQM Model through the franchise bidding process in the United Kingdom
Piraux, Jérémy - HAL - 2008
The quality process is a fashionable concept in public transport. Operators try to improve service quality and customer satisfaction, while public authorities impose the implementation of new quality processes in franchise contracts. EFQM differs from other quality models because of its global...
Persistent link: https://www.econbiz.de/10008792823
Cover Image
Interporto di padova S.p.A. Un camion vert dans la ville
Morana, Joelle; Gonzalez-Feliu, Jesus - HAL - 2011
Cityporto est un service de livraison urbain géré par la société Interporto di Padova S.p.A. Ce service a été mis en place 2004 dans la ville de Padoue, dans le Nord de l'Italie. Sa mission est de réduire les flux du transport de marchandises en zone urbaine dense, tout en maximisant le...
Persistent link: https://www.econbiz.de/10010820526
Cover Image
Développer l'usage du vélo en petite couronne francilienne. L'exemple du schéma directeur des liaisons douces de Grand Paris Seine Ouest
Chesnais, Lise - HAL - 2010
les moyens à disposition d'une collectivité pour passer à l'acte : itinéraires cyclables, stationnement, services vélo et …
Persistent link: https://www.econbiz.de/10010820729
Cover Image
Étude et mise en pratique d'un service autour des produits
Peguet, Anthony - HAL - 2013
Depuis une vingtaine d'années, nous assistons à une démocratisation des services dans les entreprises industrielles. De … nombreux types de services autour des produits sont ainsi mis en place : installation de matériels, assistance, formations, etc …. Un des objectifs principal de la mise en place de ces différents services est l'augmentation de l'attachement des clients …
Persistent link: https://www.econbiz.de/10010820884
Cover Image
Soutenir et accompagner les aidants non professionnels de personnes âgées : de l'évaluation des besoins à la structuration des services sur un territoire
Gand, Sébastien; Hénaut, Léonie; Sardas, Jean-Claude - HAL - 2012
services par couverture territoriale. …
Persistent link: https://www.econbiz.de/10010821335