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Electronic currencies for purposive degrowth?
Vitari, Claudio - HAL - 2014
By one hand, the nature of money influences the objects, the objectives and the methods of production and consumption. On the other hand, the distribution of money influences human behaviors, the supply and the demand of goods, and hence their prices. Today, the banking sector enjoys the...
Persistent link: https://www.econbiz.de/10011026225
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Service quality planning for freight distribution with time windows in large networks
Deflorio, Francesco P.; Gonzalez-Feliu, Jesus; Tadei, … - HAL - 2009
This paper introduces a methodology whose aim is to evaluate how the quality of a freight distribution service with time windows, which operates on a given road network to satisfy a number of requests, affects the total cost of the distribution service . The result of a service quality setting,...
Persistent link: https://www.econbiz.de/10010899836
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Internal marketing as a new alternative for the service employees' performance: an empirical study
Bellaouaied, Myriam; Gam, Abdelkader - HAL - 2011
The increasing importance of relational marketing in the service sector as underlined by several authors and particularly by Berry (1983) culminates in a new marketing orientation toward internal marketing, even suggesting a significant impact of the latter on service quality perception. Several...
Persistent link: https://www.econbiz.de/10011025838
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Front-line Employee versus Customer Perceptions of Quality Attributes
Julien, Anne; Tsoni, Christina - HAL - 2013
services context where financial advisors and customers were asked to answer the same set of questions about customer …
Persistent link: https://www.econbiz.de/10011026035
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RELATIONSHIP MARKETING OF SERVICES: AN ANALYSIS OF SERVICE QUALITY AND SERVICE ENCOUNTERS THROUGH RELATIONAL NORMS -A DYADIC APPROACH BETWEEN BANK ACCOUNT MANAGERS AND SMES -
Prim-Allaz, Isabelle - HAL - 1999
The combined pressures of desintermediation, deregulation, and industrial restructuring have helped to redefine the nature and importance of bank-client relationships (Schell, 1996). Directors or treasurers of companies often recognize that their relationship is with the bank account manager,...
Persistent link: https://www.econbiz.de/10008790421
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The quality process as a management tool for public transport operators. The example of the EFQM Model through the franchise bidding process in the United Kingdom
Piraux, Jérémy - HAL - 2008
The quality process is a fashionable concept in public transport. Operators try to improve service quality and customer satisfaction, while public authorities impose the implementation of new quality processes in franchise contracts. EFQM differs from other quality models because of its global...
Persistent link: https://www.econbiz.de/10008792823
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Le contrôle des temps et des délais dans les services communaux
Meyssonnier, François; Tahar, Caroline - HAL - 2012
L'étude de la gestion des temps et des délais dans les services communaux de deux mairies françaises innovantes permet … gestion des services et les activités plus spécifiquement liées au caractère public pour lesquelles le transfert instrumental …
Persistent link: https://www.econbiz.de/10010548003
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Le contrôle des temps et des délais dans les services communaux
Meyssonnier, François; Tahar, Caroline - HAL - 2011
L'étude de la gestion des temps et des délais dans les services communaux de deux mairies françaises innovantes permet … gestion des services et les activités plus spécifiquement liées au caractère public pour lesquelles le transfert instrumental …
Persistent link: https://www.econbiz.de/10009386773
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L'évaluation des services d'aide à domicile : une démarche socio-économique
Roy, Anne Le; Puissant, Emmanuelle - HAL - 2011
, voire même du bien fondé d'une activité. Or en matière de services d'aide à domicile, les instruments d … activités, y compris dans les services sanitaires et sociaux. Au contraire, elle prend acte de cette évolution sans pour autant … services que l'on cherche à évaluer, dans toute sa complexité et dans toutes ses dimensions. …
Persistent link: https://www.econbiz.de/10010548429
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La place du secteur sans but lucratif dans la société et l'économie en France
Archambault, Edith - HAL - 2005
On esquisse l'histoire du secteur sans but lucratif, histoire qui a laissé des strates successives qui expliquent en partie sa structure actuelle. Puis, on examine le poids économique de ce Tiers secteur, à partir des premiers résultats, du compte des institutions sans but lucratif,...
Persistent link: https://www.econbiz.de/10010750808