Narrow search
Showing 1 - 10 of 90
Cover Image
Student loans: Liquidity constraint and higher education in South Africa
Gurgand, Marc; Lorenceau, Adrien; Mélonio, Thomas - HAL - 2011
Empirical evidence that access to higher education is constrained by credit availability is limited and usually … indirect. This paper provides direct evidence by comparing university enrollment rates of South African potential students … matched individual data from both a credit institution (Eduloan) and the Department of Education. Based on a regression …
Persistent link: https://www.econbiz.de/10010929086
Cover Image
An alternative UGM Paradigm to O-D matrices: the FRETURB model
Bonnafous, Alain; Gonzalez-Feliu, Jesus; Routhier, … - HAL - 2013
This paper presents an alternative methodological approach to O-D matrix and analyses its validity on the viewpoint of Bonnafous' operability triangle. The proposed model is able to estimate the impacts of urban goods movements in terms of number of vehicles, total travelled distances and road...
Persistent link: https://www.econbiz.de/10010738657
Cover Image
Urban goods movement (UGM) analysis as a tool for urban planning
Gardrat, Mathieu; Gonzalez-Feliu, Jesus; Routhier, … - HAL - 2013
Urban goods transport is one of the subjects decision makers have to take into account in the planning process. As they lack knowledge on this particular subject, they tend to underestimate the importance of urban goods movements on their territory. Through the example of "La Confluence"...
Persistent link: https://www.econbiz.de/10010820973
Cover Image
RELATIONSHIP MARKETING OF SERVICES: AN ANALYSIS OF SERVICE QUALITY AND SERVICE ENCOUNTERS THROUGH RELATIONAL NORMS -A DYADIC APPROACH BETWEEN BANK ACCOUNT MANAGERS AND SMES -
Prim-Allaz, Isabelle - HAL - 1999
The combined pressures of desintermediation, deregulation, and industrial restructuring have helped to redefine the nature and importance of bank-client relationships (Schell, 1996). Directors or treasurers of companies often recognize that their relationship is with the bank account manager,...
Persistent link: https://www.econbiz.de/10008790421
Cover Image
The quality process as a management tool for public transport operators. The example of the EFQM Model through the franchise bidding process in the United Kingdom
Piraux, Jérémy - HAL - 2008
The quality process is a fashionable concept in public transport. Operators try to improve service quality and customer satisfaction, while public authorities impose the implementation of new quality processes in franchise contracts. EFQM differs from other quality models because of its global...
Persistent link: https://www.econbiz.de/10008792823
Cover Image
Service quality planning for freight distribution with time windows in large networks
Deflorio, Francesco P.; Gonzalez-Feliu, Jesus; Tadei, … - HAL - 2009
This paper introduces a methodology whose aim is to evaluate how the quality of a freight distribution service with time windows, which operates on a given road network to satisfy a number of requests, affects the total cost of the distribution service . The result of a service quality setting,...
Persistent link: https://www.econbiz.de/10010899836
Cover Image
Internal marketing as a new alternative for the service employees' performance: an empirical study
Bellaouaied, Myriam; Gam, Abdelkader - HAL - 2011
customer advisors and 3 client of each (348 client). To do so, an internal marketing performance measurement scale has been …
Persistent link: https://www.econbiz.de/10011025838
Cover Image
Front-line Employee versus Customer Perceptions of Quality Attributes
Julien, Anne; Tsoni, Christina - HAL - 2013
In order to improve the quality of service co-production, both academics and managers have pointed out the pivotal role of front-line employees (FLEs) in improving the service experience. Few studies, however, have simultaneously examined the quality perceptions of each group. Do FLEs perceive...
Persistent link: https://www.econbiz.de/10011026035
Cover Image
The sustainable development reporting: a new organizational practice in higher education institutions ?
Chatelain-Ponroy, Stéphanie; Morin-Delerm, Sophie - HAL - 2012
Purpose : The main aim of the present article is to study the adoption and diffusion of a recent practice : sustainable development reporting by (and within) French universities. Theoretical background, approach taken and methods of analysis : To better understand and analyse this organisational...
Persistent link: https://www.econbiz.de/10010555498
Cover Image
El latinoamericanismo en Suiza: situación actual y perspectivas
Kradolfer, Sabine - HAL - 2010
In Switzerland, Latin American Studies are in a paradoxical situation in which most professors/researchers of the country in particular in the French speaking part are very pessimistic about their status, while the situation in the German speaking part seems to improve. It is important to keep...
Persistent link: https://www.econbiz.de/10010661468