Negotiation and the HR professional -- The HR professional as negotiation agent -- Types of negotiation -- The importance of relationships -- Four key concepts -- Preparing for a negotiation -- Negotiation strategies -- Frequently asked tactical questions -- Manipulative negotiation ploys --...

We're in this together / Douglas M. Lambert and A. Michael Knemeyer -- Building deep supplier relationships / Jeffrey K. Liker and Thomas Y. Choi -- Rapid-fire fulfillment / Kasra Ferdows, Michael A. Lewis, and Jose A.D. Machuca -- Supply chain challenges: building relationships / a conversation...

Pt. 1. The change problem and its solution. Transforming organizations : why firms fail -- Successful change and the force that drives it -- pt. 2. The eight-stage process. Establishing a sense of urgency -- Creating the guiding coalition -- Developing the guiding coalition -- Developing a...

What is a catalyst? -- Build a catalyst strategy -- Identify the catalyst community -- Establish a pricing structure -- Design the catalyst for success -- Focus on profitability -- Compete strategically with other catalysts -- Experiment and evolve -- Cracking the catalyst code