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~institution:"Harvard Graduate School of Business Administration"
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Harvard Graduate School of Business Administration
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91
IGI Global
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National Bureau of Economic Research
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Books on Demand GmbH <Norderstedt>
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Munich Business School
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Fördergesellschaft Marketing an der Universität Augsburg
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Haufe-Lexware GmbH & Co. KG
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Nomos Verlagsgesellschaft
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Erich-Schmidt-Verlag
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Institut für Marktorientierte Unternehmensführung Mannheim
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ECONIS (ZBW)
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Connecting with your customers
2006
Persistent link: https://www.econbiz.de/10003292010
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2
MarketBusters : 40 strategic moves that drive exceptional business growth
McGrath, Rita Gunther
;
MacMillan, Ian C.
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2005
Persistent link: https://www.econbiz.de/10002346613
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3
The ultimate question : for opening the door to good profits and true growth
Reichheld, Frederick F.
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2006
Persistent link: https://www.econbiz.de/10003085713
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4
Harvard business review on customer relationship management
2002
Persistent link: https://www.econbiz.de/10001608651
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5
Simply better : winning and keeping customers by delivering what matters most
Barwise, Patrick
;
Meehan, Sean A.
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2004
Persistent link: https://www.econbiz.de/10001830108
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6
Best face forward : why companies must improve their service interfaces with customers
Rayport, Jeffrey F.
;
Jaworski, Bernard J.
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2007
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[Reprint]
Persistent link: https://www.econbiz.de/10001902044
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