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Harvard business review on retailing and merchandising
2008
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[Reprint]
Persistent link: https://www.econbiz.de/10003725810
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Connecting with your customers
2006
Persistent link: https://www.econbiz.de/10003292010
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Best face forward : why companies must improve their service interfaces with customers
Rayport, Jeffrey F.
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Jaworski, Bernard J.
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2007
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Persistent link: https://www.econbiz.de/10001902044
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