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Connecting with your customers
2006
Persistent link: https://www.econbiz.de/10003292010
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Harvard business review on retailing and merchandising
2008
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Persistent link: https://www.econbiz.de/10003725810
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Best face forward : why companies must improve their service interfaces with customers
Rayport, Jeffrey F.
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Jaworski, Bernard J.
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2007
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Persistent link: https://www.econbiz.de/10001902044
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The broadband explosion : leading thinkers on the promise of a truly interactive world
Austin, Robert Daniel
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contributor
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2005
Persistent link: https://www.econbiz.de/10002617241
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Managing up : expert solutions to everyday challenges
Carlone, Katie
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Hill, Linda A.
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2008
Persistent link: https://www.econbiz.de/10003679792
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The set-up-to-fail syndrome : overcoming the undertow of expectations
Manzoni, Jean-François
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2007
Persistent link: https://www.econbiz.de/10003389094
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Simply better : winning and keeping customers by delivering what matters most
Barwise, Patrick
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Meehan, Sean A.
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2004
Persistent link: https://www.econbiz.de/10001830108
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