. Transactional properties of complex Web services / Li Li, Chengfei Liu, Xiaohui Zhao, Junhu Wang -- 3. Demand driven Web services …12. Process-oriented information modeling and exchange paradigm for the support of complex after sales services with …. Online-oriented service quality / Samar Swaid, Rolf Wigand -- 14. Business models for insurance of business web services …

services from e-commerce and agent technology researchers, academicians, and practitioners with an overview and references to …Comparison-Shopping Services and Agent Design: An Overview / Yun Wan -- The Next Generation of Shopbots: Semantic … Interoperability and Personalization / Maria Fasli -- A Mediation Architecture for Global Comparison Services / Hongwei Zhu, Stuart E …