1. IT service quality management / Dieter Spath, Wilhelm Bauer, Claus-Peter Praeg -- 2. e-Service quality / Jose Barrutia, Ainhize Gilsanz -- 3. Methods for service quality assurance / Manfred Bruhn -- 4. Quality management for IT services / Astrid Köhler, Ulrike Vauth -- 5. Comparison and...

"This book provides a comprehensive compilation of knowledge covering state-of-the-art developments and research, as well as current innovative activities in data warehousing and mining, focusing on the integration between the fields of data warehousing and data mining, with emphasis on the...

The technological innovation of information technology is driving businesses and organizations to reassess their structures and processes to achieve a higher level of efficiency and effectiveness using IT. In this ongoing process, the wisdom and experiences of other organizations can be a...

Cases on Information Technology Planning, Design and Implementation brings together a variety of real-life experiences showing how other companies and organizations have successfully, or not so successfully, planned, designed, and implemented different applications using information technology....

This book covers two pertinent topics that are continuously advancing the effective utilization and management of information technology applications. One objective of this book is to provide a forum for researchers and practitioners to share research about technical and managerial issues...

1. Data warehouse architectures : practices and trends / Xuegang Huang -- 2. Improving expressive power in modeling data warehouse and OLAP applications / Elzbieta Malinowski -- 3. From conventional to multiversion data warehouse : practical issues / Khurram Shahzad -- 4. Compression schemes of...

The pervasive use of technology in business organizations has created a critical dependency on IT that calls for a specific focus on IT governance. This book presents insight gained through literature reviews and case studies to provide practical guidance for organizations that want to start...

There is a large increase in the amount of information available on World Wide Web and also in number of online databases. This information abundance increases the complexity of locating relevant information. Such a complexity drives the need for improved and intelligent systems for search and...