An overview of service level agreements / Nicholas B. Beaumont -- Understanding consumer reactions to offshore outsourcing of customer services / Piyush Sharma, Rajiv Mathur, Abhinav Dhawan -- IT offshoring : a German perspective / Michael Amberg, Martin Wiener -- Information systems/information...

The advent of the information society is marked by the explosive penetration of information technologies in all aspects of life and by a related fundamental transformation in every form of the organization. Researchers, business people and policy makers have recognized the importance of...

Knowledge has become a critical factor for contemporary firms. Its increasing relevance has given rise to a new theory of the firm and which closely ties knowledge creation and application to competitive advantage, enhancing support for this knowledge-based view of innovation. This book provides...

1. Synthesizing the research advances in electronic collaboration / James Pick, Nicholas Romano, Narcyz Roztocki -- 2. Internationalization of online professional communities / Martin Yu, Karl Lang, Nanda Kumar -- 3. A reference model for E-collaboration within the dispersed sales force training...

"This book takes a critical look at IT Governance challenges in a world that is becoming increasingly networked. IT firms are becoming increasingly reliant on alliances and partnerships to generate new value"--Provided by publisher.

Throughout history, the permeation of new technologies have assisted communities in their aim to collectively work together in addressing shared problems for the attainment of specific goals and outcomes. This book broadly examines what constitutes social capital in geographical communities and...