Commercial systems built today are increasingly using XML technologies for storing any amount of text or data. This book collects the latest research for academicians and practitioners that describes the use and synergy between data structure technologies. It explores and investigates various...

1. IT service quality management / Dieter Spath, Wilhelm Bauer, Claus-Peter Praeg -- 2. e-Service quality / Jose Barrutia, Ainhize Gilsanz -- 3. Methods for service quality assurance / Manfred Bruhn -- 4. Quality management for IT services / Astrid Köhler, Ulrike Vauth -- 5. Comparison and...

Process and productivity improvement in agile software development with process libraries: case study / Hugo A. Mitre, Leonardo Bermon-Angarita -- Technique for risk identification of software acquisition and information technologies / Gloria Piedad Gasca-Hurtado, Jaime Alberto Echeverri Arias,...

"This book aims to integrate different techniques into the world's fast-changing and dynamic society to better equip all readers and practitioners with the most effective knowledge of business and leadership practices"--Provided by publisher.

"This book offers the latest research and case studies on software engineering and development to assist organizations and software engineers in adding a measure of predictability to the software process"--Provided by publisher.