The evaluation of IT and its business value are recently the subject of many academic and business discussions, as business managers, management consultants and researchers regularly question whether and how the contribution of IT to business performance can be evaluated effectively. Investments...

The evaluation of information technology and its business value are the subjects of many academic and business discussions. Investments in IT are growing extensively and business managers worry whether the benefits derived might not be as high as expected. This phenomenon is often called the IT...