1. Making the Business Process Execution Language (BPEL) flexible / Daniela Wolff, Nishant Singh -- 2. A Framework for the use of business activity monitoring in process improvement / Owen Molloy, Claire Sheridan -- 3. The socio-technical balanced scorecard for assessing a public university /...

"This book analyzes current perspectives on the advantages of unrestricted access to information resources and technology intended to advance the prospect for knowledge, innovation, and development across the globe"--Provided by publisher.