1. Making the Business Process Execution Language (BPEL) flexible / Daniela Wolff, Nishant Singh -- 2. A Framework for the use of business activity monitoring in process improvement / Owen Molloy, Claire Sheridan -- 3. The socio-technical balanced scorecard for assessing a public university /...

1. From collaborative tools to collaborative working environments / Wolfgang Prinz, Maria Antonia Martinez-Carreras and Marc Pallot -- 2. Towards a reference architecture for collaborative work environments / Vassilios Peristeras ... [et al.] -- 3. Emerging collaboration routines in...

"This book focuses on business process improvement, a key element of the most influential management movement since the 1980s, and how process improvement affects organizational knowledge sharing"--Provided by publisher.

"This book analyzes well-grounded findings and recent insights on human perception and cognitive abilities and how these findings can and should impact the development and design of applications through the use of intelligent interfaces"--Provided by publisher.