1. Making the Business Process Execution Language (BPEL) flexible / Daniela Wolff, Nishant Singh -- 2. A Framework for the use of business activity monitoring in process improvement / Owen Molloy, Claire Sheridan -- 3. The socio-technical balanced scorecard for assessing a public university /...

"This book analyzes well-grounded findings and recent insights on human perception and cognitive abilities and how these findings can and should impact the development and design of applications through the use of intelligent interfaces"--Provided by publisher.