"This book examines the various myriads of technical and organizational elements that impact services management, business management, risk management, and customer relationship management, and offers research to aid the successful implementation of associated supportive technologies"--Provided...

Division 2. Digital Divides, Education, Gender, and Ethnicity -- 11. Generation, Education, Gender, and Ethnicity in American Digital Divides -- 12. The Digital Divides in the U.S.: Access, Broadband, and Nature of Internet Use -- 13. Does the Digital Divide Extend to Minority- and Women-Owned...