"This book examines the various myriads of technical and organizational elements that impact services management, business management, risk management, and customer relationship management, and offers research to aid the successful implementation of associated supportive technologies"--Provided...

1. Web-enabled technologies assessment and management / Mehdi Khosrow-pour, Nancy Herman -- 2. Developing applications for the web / Nancy Russo -- 3. Planning for effectiveness web-based commerce application development / Ming-te Lu, W. Yeung -- 4. Managing web technologies acquisition,...