"This book examines the various myriads of technical and organizational elements that impact services management, business management, risk management, and customer relationship management, and offers research to aid the successful implementation of associated supportive technologies"--Provided...

With such easy access to the Internet and the opportunity for organizations to reach other organizations and individuals around the world faster and more efficiently, modern organizations are rapidly becoming a part of the virtual community. This book presents a comprehensive collection of...

"This book addresses East Central Europe's (ECE), the Baltics', and Russia's increasingly important roles as emerging markets and competitive economic players in the European region"--Provided by publisher.