1. From collaborative tools to collaborative working environments / Wolfgang Prinz, Maria Antonia Martinez-Carreras and Marc Pallot -- 2. Towards a reference architecture for collaborative work environments / Vassilios Peristeras ... [et al.] -- 3. Emerging collaboration routines in...

"This book provides real world examples of the successes and pitfalls faced by public sector organizations, including coverage of the process of adopting technology from the perspective of complicated social, practical, administrative, cultural, and legal pitfalls and opportunities"--Provided by...

"This book focuses on business process improvement, a key element of the most influential management movement since the 1980s, and how process improvement affects organizational knowledge sharing"--Provided by publisher.

Homeland security information systems are an important area of inquiry due to the tremendous influence information systems play on the preparation and response of government to a terrorist attack or natural disaster. This book delves into the issues and challenges that public managers face in...