1. From collaborative tools to collaborative working environments / Wolfgang Prinz, Maria Antonia Martinez-Carreras and Marc Pallot -- 2. Towards a reference architecture for collaborative work environments / Vassilios Peristeras ... [et al.] -- 3. Emerging collaboration routines in...

"This book focuses on business process improvement, a key element of the most influential management movement since the 1980s, and how process improvement affects organizational knowledge sharing"--Provided by publisher.