, business management, risk management, and customer relationship management, and offers research to aid the successful …"This book examines the various myriads of technical and organizational elements that impact services management …1. Introduction to banking technology and management / Vadlamani Ravi -- 2. Service quality in banks / Carlo Porto …

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change management designed to address stakeholders' need"--Provided by publisher. …-system innovation management: concepts and applications / Oliver Yu -- Knowledge and quality innovation in the health sector: the role …: an approach from employment and knowledge management / Marta Novick, Sebastian Rotondo, Gerardo Breard -- The innovation …