"This book provides an in-depth view into the critical contribution of IT service management to IT governance, and the strategic and tactical value provided by effective service management"--Provided by publisher.

"Governments around the world are now placing increasing importance upon the success of small business entrepreneurs and are providing increased resources to support this emphasis. The simple fact that organizations and society are relying heavily on virtual technologies for communication and...

"This book offers solutions, best practices, and case studies on information management on a global scale among developed, developing, and emerging nations, including discussions of organizational and managerial implications"--Provided by publisher.

Roles of culture for knowledge sharing in Asian virtual teams: a case study / Jinghuai She, Xi Zhang, Patricia Ordóñez de Pablos, Weiguang Wang -- Are you ready for change?: China automakers / Carlson Chan, Janet Y. Li, Fred G. Chen, Noel C. L. Chau -- From ancient Chinese sages to modern...