, business management, risk management, and customer relationship management, and offers research to aid the successful …"This book examines the various myriads of technical and organizational elements that impact services management …1. Introduction to banking technology and management / Vadlamani Ravi -- 2. Service quality in banks / Carlo Porto …

: Models and Formal Transformations / Z. M. Ma -- Analysing Transformations in Performance Management / Bernd Wondergem …

This book enlightens the concepts and challenges of knowledge management for both urban environments and entire regions … knowledge production -- 7. Essentials for developing a prosperous knowledge city -- 8. Personal knowledge management by the … management orientation and business performance …

"This book provides a comprehensive look at the development of actor-network theory itself, as well as case studies of … actor network theory / Lorna Uden, Janet Francis -- 3. The need for rich theory to realize the vision of healthcare network … actor network theory and its implication on ICT research / Amany Elbanna -- 10. Linux kernel developers embracing authors …

through overlay routing, bandwidth management and dynamic trans-coding / Maarten Wijnants ... [et al.] -- 11. Web distributed …-aware proactive energy management in hard real-time systems: a motivational case study / Satyakiran Munaga, and Francky Catthoor -- 14 …

useful knowledge management systems"--Provided by publisher. … on KM performance in professional services firms / Reimar Palte ... [et al.] -- Knowledge management: realizing value … through governance / Suzanne Zyngier -- A knowledge management tool for the interconnection of communities of practice / Élise …